GENERAL TERMS AND CONDITIONS

hm-pferdesport

Sect. 1 Scope of validity, customer information

The following general terms and conditions (GTC) govern the contractual relationship between Einzelunternehmer: Helga Münster hm-pferdesport and consumers and entrepreneurs who purchase goods in our shop. Conditions that oppose or differ from our terms and conditions are not accepted by us. The contract language is German.

Sect. 2 Conclusion of contract

(1) The offers on the internet represent a binding invitation to you to purchase goods.

(2) You can put one or more products into the cart. In the course of the order process you enter your data and desires concerning payment method, delivery modalities etc. By clicking the order button you accept this offer to conclude a purchase contract.

Sect. 3 Customer information: Storage of the contractual text

The contract with the item details will be stored by us. You have no access to this information over the internet. We will send the GTC to you, but you can download   the GTC at any time in addition, over our web page. You can make a  screenshot (= screen photography) at the time of the order or alternatively print out the whole  side.

Sect. 4 Customer information: Correction note

You can amend your entries at any time before submitting the order by using the delete key. We will keep you informed throughout the checkout process of further correction options. You can terminate the order process also at any time by closing of the browser window completely.

Sect. 5 Retention of title

The purchase item remains our property until full payment is made.

Sect. 6 Expiry of your warranty claims

(1) The warranty

The warranty complies with the statutory provisions.

(2) Consumer warranty for used goods

Your warranty due to defects in used goods expires one year after delivery of the item sold to you. Exceptions to this rule are claims for damages, claims against defects that we fraudulently concealed and claims from a guarantee of the condition of the item that we have assumed. For these excluded claims, the statutory limitation periods apply. In the event of a granted warranty period, the longer period shall apply in favor of the buyer.

(3) Business warranty for entrepreneurs

Your warranty claims due to defects in the good sold shall become time-barred one year after the passing of risk. The following claims are excluded from this rule:

- on compensation for damages
- for maliciously concealed defects
- arising from any granted warranty
- on recourse under §§ 445a, 478 Bürgerliches Gesetzbuch (BGB, Civil Code)
- due to defects in building materials and components which have been used in accordance with their normal use for a building and which have caused its defectiveness.

The statutory limitation periods shall apply to these excluded claims. In the event of a granted warranty period, the longer period shall apply in favor of the buyer.

Sect. 7 Limitation of liability

We exclude liability for minor negligence in breach of duty, provided such breaches do not involve essential contractual obligations, damages caused by death, bodily injury, impaired health or guarantees or affect claims under the Produkthaftungsgesetz (ProdHaftG, Product Liability Act). The same applies to breaches of duty by any of our agents and legal representatives. The contractual obligations include, in particular, the obligation to deliver the item and title to you. We furthermore must deliver to you the item free of material defects and deficiencies.

Sect. 8 Consumer information: Participation in janoFair

We participate in janoFair. janoFair is an alternative to the officially recognized consumer complaint office (“Verbraucherschlichtungsstelle”). If we are unable to resolve disputes arising from our contractual relationship by mutual agreement, the cost free dispute resolution procedure of janoFair is at your disposal. The limitation period of any claims is excluded for the duration of this procedure. If no agreement is reached, the state legal process remains open.

Document produced and updated by janolaw AG.

a)All prices are shown in the country currency in which that item has been listed.

b) We endeavour to keep the product description as accurate as possible.

1. Prices

All prices include VAT but do not include postage and packing, details are availabe in each auction. Postage costs will be combined on multiple purposes and buyers should wait until we invoice them before making payment.

2.Deliveries

Wherever possible, when goods are in stock, we aim to despatch goods within 2 working days of receiving the order. We use German Post/DHL recorded delivery dependant on the size and weight of your order.

5. Payments

We accept Paypal, and you can do bank transfer to our business account.

6. Damaged or Faulty Goods

Damaged or faulty goods must be notified to us within 3 days of receipt to be eligible for a refund or replacement and must not have been used. They must be returned for inspection by the manufacturer and we will need to obtain a manufacturers report before any refund is authorised.

Goods may be exchanged granted prior contact with hm/horseshop.

The buyer is responsible for both the return postage of the item together with the postage costs incurred for resending.

We recommend to take always insured dispatch because we are not responsible for any loss or damage of returns parcels.

7. Missing Items

Please check your parcel on delivery, prior to signing for acceptance. In the event of goods being missing, please specify against your signature and inform us immediately, within 2 working days, otherwise your claim will not be considered.

Unwanted Goods

Goods will only be eligible for a refund/credit note (excluding postage and packing) if they are

- returned within 14 days

- unused and unsoiled

- paypal charges will also be deducted from the price

Please ensure returns are adequately packaged and do not forget to enclose your details and the reason for return.

We recommend that you take always insured dispatch, because we are not responsible for any loss or damage of returns parcels.

Returns address is as follows:

Helga Münster

Landauer Str.55a

70499 Stuttgart

Germany

E-Mail: hm@hm-horseshop.de